Dealing With Difficult People Situations

Make the best of your difficult person situation

Difficult people situations can get the best of us. They can trigger unpleasant emotions and leave us feeling frustrated, angry, and even afraid. While dealing with difficult people situations will never be easy, there are things you can do to improve the situation and the outcome.

This program helps you learn, practice, and make a habit of techniques that can help you make the best of your difficult person situation and keep you physically, emotionally, and mentally safe.

Person in middle with two aggressive people on either side
Thoughts Feelings Behaviours Results are all connected

Get positive results using thoughts, feelings, and behaviours that contribute to success

You will be encouraged to consider what is happening in your own mind and body, as well as what is happening in the mind and body of other people. By understanding people and the roots of human behaviour, you will learn how to show up differently to your difficult people situations and increase your success.

Program Overview

Throughout this program you will be encouraged to develop new ways of thinking about and responding to the situations you face.  Changing your thinking and behaviour is easiest when you go slow, have a chance to put ideas into action, and have support. We meet several times so that we can introduce concepts over time, support you to make small changes, and give you an opportunity to talk about what’s working and what isn’t.


Difficult people situations create stress and can escalate quickly. In the first session, we explore the stress response, the connection between thoughts, feelings, and behaviour, and reasons for undesirable behaviour. We discuss the difference between passive, aggressive, and assertive behaviour and help participants identify ways to de-escalate a situation and stay safe.


In this session, we discuss ways to manage our thoughts, emotions, and behaviour. Participants are encouraged to identify thoughts, emotions, and behaviours that might positively impact their difficult person situation and those that might create negative impacts and should be avoided.


You are best able to navigate a difficult person situation when you are feeling strong and healthy and you have prepared, have a plan, and have practiced. In this session, we discuss ways to take care of yourself and help participants apply the concepts of the program to create a plan that sets them up for success.